How can we help?

Go to 'Deposit & withdraw' in your account, pick a payment method, enter an amount and confirm. The deposit is credited to your balance instantly.

The minimum depends on the payment method and is shown next to the field at deposit time. Most methods have a low minimum so you can try it out.

Deposits are usually instant. If a few minutes have passed, refresh the page. If it still hasn't arrived, contact us on chat with a screenshot of the confirmation.

Yes. In 'Responsible gaming' you can set a daily deposit limit and even a self-exclusion period. We encourage using these tools.

Your withdrawal request is reviewed by our team (usually within a few hours during business hours) and then sent to your chosen method. You'll get email + in-app updates at every step.

Every withdrawal goes through a short manual review to protect your account and meet regulation. The funds are held aside until approval, and if declined they're fully refunded to your balance.

Yes. Before your first withdrawal you must complete identity verification in the KYC area of your account (ID document + proof of address). It's a one-time step that protects you.

Bonus money with a wagering requirement is locked from withdrawal until you complete the required rollover. Until then it's playable only. You can always withdraw your real-money balance.

It's how many times you must wager the bonus amount before you can withdraw it. Example: a bonus with x10 wagering requires wagering ten times the bonus amount (at the minimum odds) before withdrawal.

An entitlement to bet on the house: the amount isn't taken from your balance, and on a win only the profit is credited (not the stake). A minimum-odds rule applies.

In 'Refer a friend' you have a personal link. When a friend signs up through it and makes a first deposit, you're automatically credited with a bonus, plus a notification and email.

In 'Rewards' you can spin once a day and win VIP points or a free bet. Spinning every day builds a streak.

In account settings you can enable 2FA with an authenticator app. It's an important layer of protection — we strongly recommend enabling it.

In the sign-in window choose 'Forgot password' to get a reset link by email. If you can't access your email, contact support.

Usually: a photo ID (both sides), proof of address (a utility bill / bank statement), and sometimes a selfie. Everything is stored encrypted and secure.

Pick an event and market, tap the odds to add it to your slip, enter a stake and submit. You can also combine selections into a multi (parlay).

Early settlement: you can close an open bet before it ends and take a calculated offer, to lock in profit or cut a loss.

As soon as the event is settled. You'll get a win notification and the amount is added to your available balance.

A daily deposit limit, self-exclusion for a period, and links to support organizations. All in the 'Responsible gaming' area of your account.

You're not alone. Activate self-exclusion and reach out to the support organizations listed on the responsible-gaming page. You can always talk to us on chat.